FAQ

You can check the availability and get a quote for the desired period directly online on our website. It's fast and easy! It takes just a few clicks using our online booking system “Book now & Get a quote” that you find at the top of every page of the website.

Alternatively you can contact us by email info@baiaazzurra.it or by phone +39 0564 941092.

The simplest and fastest way to make a reservation is through our online booking system “Book now & Get a quote” that you find at the top of every page of the website.

You just have to choose the type of accommodation (bungalow/apartment/pitch), the dates of your stay and the number of people. Then, just click on "SEARCH" and the system will show you all the solutions that match your search.

Afterwards you can choose the extra services (beach, half board / full board, baby cot, etc.) and then select the method of payment to complete the reservation.

Yes, you can make the reservation request directly through our online system. The booking office will check the request and proceed with the confirmation if it is possible; it is therefore necessary to enter in the specific field the vehicle with which you travel (camper, caravan or tent) and its measures including tow bar / mover / tie-downs.

In order to make a reservation correctly, it is always necessary to read all the fields you filled in, the “rate conditions” and the “terms and conditions”. It is the customer's responsibility to enter the requested data correctly and view all the information.

The price of the accommodation includes: bathroom and bed linen with weekly change, utilities (water, electricity, gas), furniture, dishes, cutlery and generic kitchen equipment, outdoor area with table and chairs, final cleaning (kitchen excluded), one parking spot in our internal car park, access to the swimming pools, use of umbrellas and sunbeds by the pools (upon availability), entertainment (June - early September), access to the playground, 10% VAT (subject to variations). Except for offers with included services otherwise specified.

For the pitches the price includes: electricity (3 A in the Basic and Junior pitches, 6 A in the SIlver, 10 A in the Gold, Platinum, Gold Plus and Platinum Plus pitches, 16 A in the Super Gold Plus pitches), warm showers, one parking spot in our internal car park, access to the swimming pools, use of umbrellas and sunbeds by the pools (upon availability), entertainment (June - early September), access to the playground, 10% VAT (subject to variations). Except for offers with included services otherwise specified.

The confirmation for the reservations of accommodations is immediate. You will receive a confirmation email of the booking with the details of your stay. In the case of deposit payments by bank transfer, a further confirmation will be sent to you after the registration of the payment.

For the bookings of pitches, we remind you that the request made online is "pending, waiting for confirmation" and it is subject to verification by the booking office. Should they accept your request, you will receive an email of final confirmation of the booking. Only after this confirmation can you proceed with the payment of the deposit if you have chosen to do a bank transfer. If you have entered your credit card details, the booking office will proceed with the withdrawal of the amount to confirm the booking.

Our rates are dynamic and vary according to demand, availability and the period of the stay.

For this reason, next to each offer you will find the lowest available rate (“starting from…“) for the period of the offer.

It is not possible to choose a specific bungalow or pitch number. While booking, however, it is possible to express a preference regarding the number of bungalow/pitch or its area; our booking office will take your preferences into consideration and will try, if possible, to satisfy them. However, it is not possible to guarantee with absolute certainty the assignment of the desired unit number.

The management office reserves the right to assign accommodations/pitches.

To make changes to your booking it is recommended to call +39 0564 941092 or write an email to booking@baiaazzurra.it.

If you want to add extra services to an already existing booking, it is recommended to call +39 0564 941092 or write an email to booking@baiaazzurra.it.

Yes, you can contact us at +39 0564 941092 or by email to info@baiaazzurra.it every day from 08:00 to 22:00 (from Easter to about mid-October), from 09:00 to 17:00 from Monday to Friday (winter time) and we will send you our best quotation.

In our Camping Village you can find a large and comfortable meeting room.

Yes, it is possible to have travel insurance by selecting the rate "secure booking".

The cancellation can be made either by sending an email to booking@baiaazzurra.it with the name of the booking and the booking number, or directly online using our online booking system “Book now & Get a quote” that you find at the top of every page of the website. You only have to click on “RESERVATIONS CHANGE” and enter your booking number and your PIN code.

You can already find information about the cancellation policy while booking online by clicking on "rate conditions".

The information is also written in the booking confirmation that you will receive by email at the end of the booking procedure.

In the copy of the reservation you will find your reservation number and a PIN code useful that you will need in order to fill in the fields in our online system “Book now & Get a quote” that you find at the top of every page of the website. Click on “RESERVATIONS CHANGE” and enter the required data; you will find the status of your reservation, the information and your booking conditions. The information is also written in the booking confirmation that you will receive by email at the end of the booking procedure.

Of course! Be advised, though, that you must request it in advance during the booking procedure. You can enter all the necessary data for the invoice in the notes field of the reservation on our online booking system “Book now & Get a quote” that you find at the top of every page of the website.

Check-in and access to the village are allowed from 12:00. The handing over of the keys of the bungalows and apartments, however, is guaranteed from 16:00.

For the campsite, the entrance to the pitch is guaranteed from 12:00 to 13:00 and from 16:00 to 20:00.

With the Early check-in, the keys of the bungalows are guaranteed to be handed over between 12:00 and 13:00.

Yes, on the days of arrival and departure you are allowed to reach the accommodation by car for unloading and loading (from 08:00 to 13:00 and from 16:00 to 20:00).

The reception is open until 22:00. If you plan to arrive later, the night watchman will be at the reception to welcome you and to take you to your accommodation. We will wait for you the following morning to complete the check-in procedure.

For the campsite, access to the pitches is allowed until 20:00. After this time, the vehicle must be parked in the parking in front of the reception and can be placed on the pitch the following day.

For the check-in you will need the ID cards or passports of all the members of the family, your booking number and the plate number of your car.

During check-in you will be asked to proceed with the payment of the balance of the stay including any extra services. Please also note that we will ask for a deposit in cash: € 200.00 in cash for each accommodation and € 50.00 for the key of the private bathroom.

Yes, you will receive by email the form to fill in with the necessary data.

It is possible to check in online as many people as you have specified in the booking and only the people arriving on the check-in date.

Yes, when you arrive you will still have to show your documents at the reception for a check, and to complete the payment procedures.

At your arrival, you can complete the payment of your stay in cash or by card.

We accept the following cards: MAESTRO, PAGOBANCOMAT, CARTASI (VISA, MASTERCARD). It is not possible to pay by cheque or American Express.

Yes, you will be asked to leave a security deposit of € 200.00 in cash for each accommodation. The deposit will be returned on the day of departure after we have checked the condition of the accommodation.

If you booked a private bathroom, the deposit will be € 50.00.

At the check-in, all family members must put on a light, non-toxic identification bracelet with the “Baia Azzurra” logo and colours that must be worn visibly during the stay.

The bracelet can not be handed over to others, and is meant for security reasons, as it allows us to control access to the Camping Village.

It is also necessary for the use of the services.

Of course! After the check-in you can access the village and use all the services (beach, swimming pools, restaurant etc.) while waiting for the keys of the accommodation.

The reserved private beach is guaranteed from 12:00.

Yes, the tourist tax is € 1 per person per day, for all persons aged 16 and older (tax due in the period between 1st May and 30th September).

Rate subject to changes.

For the accommodations check-out is from 08:00 to 10:00.

For pitches check-out is possible from 08:00 to 11:00.

For the check-out of bungalows and apartments, you have to go to the reception 2 days before departure to make an appointment for the check of the accommodation, which has to take place within 10:00 of the day of departure. It is your responsibility to clean the kitchen, as this is not included in the final cleaning. On the day of departure, a member of the family has to go to the reception to hand over the keys and the chips and to get the deposit back.

For the check-out of pitches, you just have to go to the reception the day of departure to hand over the chips and to pay any extras.

Yes, the day of departure you are allowed to enter by car from 08:00 to load your luggage.

Where possible, yes: do remember that such departures must be arranged and agreed upon in advance with the reception staff.

It is possible, upon agreement with the Reception and subject to availability, to arrange a late check-out and leave the accommodation or pitch no later than 18:00. The fee depends on the period.