FAQ

You can check the availability and get a quote for the desired period directly online on our website. It's easy and fast! It takes just a few clicks using our online booking system “Book now & Get a quote” that you find at the top of every page of the website.

Alternatively you can contact us by email info@baiaazzurra.it or by phone +39 0564 941092.

TThe simplest and fastest way to make a reservation is our online booking system “Book now & Get a quote” that you find at the top of every page of the website.

You just have to choose the type of accommodation (bungalow / apartment / pitch), the dates and the length of your stay and the number of people and then just click on "SEARCH" and the system will show you all the solutions that match your search.

Then you can choose the extra services (beach, half board/full board, baby cot, etc.) and then select the method of payment to complete the reservation.

Yes, you can make the reservation request directly on our online system. The booking office will check the request and proceed with the confirmation if it is possible; it is therefore necessary to enter in the specific field the vehicle with which you travel (camper, caravan or tent) and its measures including mover.

In order to make a reservation correctly, it is always necessary to read all the fields filled in, the “rate conditions” and the “terms and conditions”. It is the customer's responsibility to enter the requested data correctly and view all the information.

The price of the accommodation includes: bathroom/bed linen with weekly change, utilities, furniture, dishes, cutlery and generic kitchen equipment, outdoor area with table and chairs, consumption (water, electricity, gas), final cleaning (except for kitchenette), parking, entrance to the swimming pools, use of umbrellas and sunbeds by the pools (upon availability), entertainment (June - early September), entrance to the playground, 10% VAT (subject to variations), (except for offers with included services otherwise specified).

For the pitches the price includes: electricity 3A in the Basic , Silver 6A pitches, 10A in the Gold, Gold Plus, Platinum e Platinum Plus pitches, 16A in the new Super Gold Plus, warm showers, parking, entrance to the swimming pool, use of umbrellas and sunbeds by the pools (upon availability), entertainment (June - early September), entrance to the playground, 10% VAT (subject to variations), (except for offers with included services otherwise specified).

The confirmation for the reservations of accommodations is immediate. You will receive an email of confirmation of the booking with the details of your stay. In the case of payment of the deposit by bank transfer, a further confirmation will be sent to you after the registration of the payment.

For the bookings of pitches, we remind you that the request made online is "pending, waiting for confirmation" and it is subject to verification by the booking office. Once your request is confirmed by the booking office, you will receive an email of final confirmation of the booking. Only after this confirmation can you proceed with the payment of the deposit if you have chosen the bank transfer. If you have entered your credit card details, the booking office will proceed with the withdrawal of the amount to confirm the booking.

Our rates are dynamic and vary according to demand, availability and the period of the stay.

For this reason, next to each offer you will find the lowest available rate (“starting from…“) for the period of the offer.

It is not possible to choose a specific number of bungalows or pitches. While booking, however, it is possible to express a preference regarding the number of bungalow/pitch or the area; our booking office will take your preferences into consideration and will try, if possible, to satisfy them. However, it is not possible to guarantee with absolute certainty the assignment of the desired unit number.

The management office reserves the right to assign accommodations/pitches.

To make changes to your booking it is recommended to call +39 0564 941092 or write an email to booking@baiaazzurra.it.

If you want to add extra services to your booking already made, it is recommended to call +39 0564 941092 or write an email to booking@baiaazzurra.it.

Yes, you can contact us at +39 0564 941092 or by email at info@baiaazzurra.it from 08.00 to 22.00 (from Easter to about mid-October), from 09.00 to 17.00 from Monday to Friday (winter time) and we will send you our best quotation.

Inside the village there is a large and comfortable meeting room.

Yes, it is possible to have travel insurance by selecting the rate "secure booking".

The cancellation can be made either by sending an email to booking@baiaazzurra.it with the name of the booking and the booking number, or directly online using our online booking system “Book now & Get a quote” that you find at the top of every page of the website. You only have to click on “Reservations change” and enter your booking number and your pin.

You can find information about the cancellation policy already at the time of the booking online by clicking on "rate conditions".

The information is also written in the copy of the booking confirmation that you will receive by email at the end of the booking procedure.

In the copy of the reservation you will find your reservation number and a pin useful for filling in the fields in our online system “Book now & Get a quote” that you find at the top of every page of the website. Click on “Reservations change” and enter the required data; you will find the status of your reservation, the information and your booking conditions. The information is also written in the copy of the booking confirmation that you will receive by email at the end of the booking procedure.

Of course, you can request an invoice in advance during the booking procedure. You can enter all the data for the invoice in the note field of the reservation on our online booking system “Book now & Get a quote” that you find at the top of every page of the website.

Check-in and access to the village are allowed from 12.00 am. The keys of the bungalows and apartments, however, are guaranteed from 16.00.

For the campsite, the entrance to the pitch is guaranteed from 12.00 to 13.00 and from 16.00 to 20.00.

With the Early Check-in, the keys of the bungalows are guaranteed between 12.00 and 13.00.

Yes, the day of arrival and departure it is allowed to reach the accommodation by car for unloading and loading (from 08.00 to 13.00 and from 16.00 to 20.00).

Reception office is open until 10pm. If you plan to arrive later, the night watchman will be at the reception to welcome you and to accompany you to your accommodation. We will wait for you the following morning to complete the check-in procedure.

For the campsite, access to the pitches is allowed until 8.00 pm. After this time, the vehicle must be parked in the parking in front of the reception and can be placed on the pitch the following day.

For the check-in you will need the ID cards or passports of all the members of the family, your booking number and the plate number of your car. During check-in you will be asked to proceed with the balance of the stay and of the extra services. Please also note that a deposit in cash will be asked: €200.00 in cash for each accommodation and € 10.00 for each chip provided for the pitch.

Yes, you will receive by email the form to fill in with the necessary data.

It is possible to check-in online only the number of people written during the booking and only the people arriving on the day of arrival.

Yes, when you arrive you will still have to show your documents at the reception for a check and complete the payment procedures.

At your arrival, you can complete the payment of your stay in cash or by card. The cards accepted are: MAESTRO circuit, PAGOBANCOMAT, CARTA SI (VISA, MASTERCARD). It is not possible to pay by cheque and American Express.

Yes, you will be asked to leave a security deposit of € 200.00 in cash for each accommodation. The deposit will be returned on the day of departure after checking the condition of the accommodation.

For the campsite, a security deposit of € 10.00 for each chip is asked. In the case of rental of a private bathroom, the deposit is € 10.00.

At the check-in, all family members must wear a light and non-toxic coloured identification bracelet “Baia Azzurra” that must be worn visibly during the stay. The bracelet has the function of security and control of access to the camping. It is also necessary for the use of the services of the village.

Of course! After the check-in you can access the village and use all the services, beach, swimming pool, restaurant etc. while waiting for the keys of the accommodation.

The private beach reserved is guaranteed from 12.00.

Yes, the tourist tax is € 1 per person per day from the age of 16 (applied in the period between 1st May and 30th September).

The rate is subject to change.

For the accommodations check-out is from 08.00 to 10.00.

For pitches check-out is possible from 08.00 to 11.00.

For the check-out of bungalows and apartments, you have to go to reception 2 days before departure to make an appointment for the check of the accommodation, which has to take place within 10.00 a.m. of the day of departure. The cleaning of the kitchenette is not included in the final cleaning.

On the day of departure, a member of the family has go to the reception to hand over the keys, chips and get the deposit back.

For the check-out of pitches, you just have to go to the reception the day of departure to hand over the chips and for the balance of any extras.

Yes, the day of departure you are allowed to enter by car from 08.00 to load luggage.

Yes, but when the reception is closed departures must be agreed in advance with the reception staff.

It will be possible, upon agreement with the Reception and according to availability, to make a late check-out and leave the accommodation or pitch no later than 6.00 pm. The amount for late check-out depends on the period.